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Orange Print – Printing Service Frequently Asked Questions (FAQ)

This FAQ covers our printing services, quotations, turnaround time, and production capabilities.

My Account

You can only create an account when you make your first purchase in the website. The account will be created during the check out.

Your account security is our top priority. We use advanced encryption and security protocols to protect your personal information and ensure that your data is safe from unauthorized access.

If your account remains inactive for an extended period, it may be temporarily deactivated for security purposes. You can easily reactivate it by logging in and following the reactivation prompts. If you encounter any issues, our customer service team is available to assist you.

Products & Services

We provide custom printing services for businesses, schools, retail, events, and personal use. Popular products include name cards, flyers & brochures, label stickers , booklets, cad drawing, posters, document printing, NCR(Carbonless) and more.

Simply let us know what you would like to print, including size, quantity, colour, material, and finishing. Our AI assistant can help identify your print requirements and guide you to the correct product page or quotation flow quickly. For standard products, you may also use our instant pricing shop page.

Simply let us know what you would like to print, our AI assistant can help identify your print requirements and guide you to the correct product page or quotation flow quickly. From there, you can get instant pricing for standard products.

Most standard print jobs can be completed within 1 working day after artwork confirmation. Larger quantities, special finishing, or bulk production jobs may require more time. Urgent same-day printing is available (subject to availability)

Yes. Selected products such as name cards, flyers, stickers, posters, and flyers may be available for same-day printing depending on artwork readiness and production queue. (Additional surcharge may apply)

Yes. We specialise in high-volume printing for schools, tuition centres, training providers, corporate organisations, bookshops, and events. For recurring or larger-volume requirements, our team can recommend the most suitable production and fulfilment arrangement to help optimise overall costs and workflow efficiency.

Yes. We can arrange split deliveries to schools, offices, branches, event venues, or multiple customer addresses upon request.

Yes, you can request a quote for custom products not shown in our ordering system. Please chat (bottom right) /whatsapp/email to us with your specific requirements and we will provide a tailored quotation for you.

 

Yes. For schools, organisations, tuition centres, bookshops, and corporate clients with recurring or larger-volume requirements, we can recommend the most suitable production workflow and pricing arrangement to help optimise overall costs and efficiency.

Yes. Orange Print supports printing and delivery services across Singapore for businesses, schools, tuition centres, events, and personal orders.

Yes. Selected products such as name cards, document printing, flyers, posters, and stickers may be available for same-day printing and same-working-day delivery in Singapore, subject to artwork readiness and production schedule

For ready-to-print files, selected products can be completed within the same working day, while most common print jobs are ready within 1 working day after artwork confirmation.

For urgent business card orders, our Business Card Express service can often be completed on the same working day, depending on cut-off timing and artwork readiness.

Artwork File Preparation

Yes. You may send us your content in Word, PDF, Canva, JPG, PNG, or even WhatsApp image format. Our team can help advise the best way to prepare it for print. You can use also use free online design tools such as Canva.com, Adobe Spark, or Fotor.

A product size template is a pre-defined layout that matches the dimensions of your final print. Using it ensures your design fits perfectly and avoids issues during printing.

You can find guidelines for submitting your artwork on our website or by contacting our customer service team for detailed instructions.

 

If your artwork doesn’t meet our specifications, we will notify you to make the necessary adjustments before proceeding with your order.

Please save your artwork in PDF format for the best quality and compatibility.

You can upload your artwork directly through our website during the ordering process or email it to our customer service team. For more information, please refer to our blog post: File Submission Instruction

Changes or cancellations can be made before the printing process begins. Please contact us immediately if you need to make adjustments.

While we strive for accurate color reproduction, slight variations may occur due to differences in printing processes and materials. Please refer to our acceptable policy

Yes, you can, as long as the content complies with Singapore printing and publication laws. Orangeprint will not print jobs containing offensive literature or images, including content that is politically, religiously, or racially sensitive. Orangeprint will not be responsible for any infringement related to artwork content.

Ordering Online

To place an order, simply visit our website, select the products you want, and follow the checkout process. You will receive a confirmation email (and WhatsaApp notification) once your order is placed.

If you are an agent, you will need to first top up your wallet and pay using the credits in your wallet. For general public purchases, payment can be made through credit card and FPX.

The delivery time for your goods varies depending on your location. Typically, orders are delivered within 5-7 business days. You will receive a tracking number to monitor your shipment.

Yes, you can cancel or change your order as long as the order status has not been updated to “Print-in-Progress”, thereafter, changes or cancellations are not possible.

You can keep track of your orders and account balance by logging into your account on our website. There, you will find detailed information about your order history, current orders, and account balance. Additionally, you will receive email and whatsapp notification for any order status update.

If you have a pending, ensure that all required files and instructions are correctly uploaded to your account. Monitor your email and account dashboard for any updates or requests for additional information from our team.

Delivery & Collection

We offer a few convenient delivery options to suit your timeline:

Self-Collection – $0.00 - Collect at Orange Print, 2 Gambas Crescent #02-30 at no additional cost.

Standard Delivery (2–3 working days) – $6.50 – Delivered via courier after your print job is completed.

Same-Day Delivery (Upon Print Ready) – $25.00 – Need it urgently? We can arrange same-working-day delivery once printing is completed.

Delivery charges are applied per order. If you need a custom delivery arrangement or multiple drop-off points, feel free to let us know and we’ll be happy to assist.

Your goods will be delivered via a reliable courier service. You will receive a tracking number once your order is shipped, allowing you to monitor the delivery status.

No, there will not be any branding on the packaging. However, there will be a shipping label pasted on the packaging, but our company name will remain anonymous.

Delivery times vary based on the courier's schedule and your location. Generally, deliveries are made during standard business hours, Monday to Friday.

No.

Yes, self-collection is available from 2 Gambas Crescent #02-30, Nordcom 2, Singapore 757044 at no additional cost.

If you are located around Sembawang, Woodlands, Yishun, Admiralty, Canberra, or nearby North Singapore areas, Orange Print is conveniently located for quick document printing and self-collection. This is ideal for customers searching for printing services near me or urgent print collection.

Yes, we can deliver orders directly to your customers. Simply enter your customer's address as the shipping address during the checkout process.

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. We do our best to keep you informed and provide updates on your order status.

If you don't receive your order on time or there is a mix-up, please contact our customer service team immediately. We will investigate the issue and work to resolve it as quickly as possible.

To change your default delivery address, log in to your account on our website and update your address information in the account settings.

If you need to temporarily switch to a different delivery address, you can specify the alternate address during the checkout process for that specific order.

If your order is late, please contact our customer service team. We will provide you with an update on your order status and take the necessary steps to ensure your order is delivered as soon as possible.

Payment & Billing

To make a top-up your order wallet, log in to your account and navigate to the custom payment. You can add funds using the available payment methods. Follow the instructions to complete the top-up process.

 

To make a top-up your order wallet, log in to your account and navigate to the custom payment. You can add funds using the available payment methods. Follow the instructions to complete the top-up process.

Yes, you will receive an official invoice for your order. The receipt will be sent to your registered email address once your order is processed. You can also access and download your receipts from your account dashboard on our website.

Yes. We support quotations, invoices, and purchase order workflows for schools, tuition centres, training providers, and corporate clients.

Yes. We are able to support e-invoicing for schools. We are also Gebiz Registered Vendor. Our team can align with your billing requirements after the print job has been successfully delivered.

Returns, Refunds & Customer Services

If you are dissatisfied with your order, please contact our customer service team as soon as possible. Provide details about the issue along with your order number. We will review your concern and work with you to resolve it, which may include a refund or replacement if applicable.

For any printing-related questions, you can reach out to our customer support team. They are knowledgeable about our products and services and will assist you with any queries you may have.
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